body,h1,h2,h3,h4,html,img,li,p,pre,ul {
    margin: 0;
    padding: 0;
    border: 0
}

body,button,html,input,pre,textarea {
    font-family: "Helvetica Neue",Helvetica,"Microsoft Yahei",Arial,sans-serif
}

body,html {
    width: 100%;
    height: 100%;
    border: 0;
    overflow: hidden
}

body {
    background: #fff;
    -webkit-text-size-adjust: none
}

h1,h2,h3,h4 {
    font-weight: 400
}

ul {
    list-style: none
}

a {
    text-decoration: none
}

img {
    border: none
}

textarea {
    overflow: auto
}

embed {
    width: 100%
}

* {
    scrollbar-face-color: #bbb;
    scrollbar-arrow-color: #bbb;
    scrollbar-3dlight-color: silver;
    scrollbar-highlight-color: #bbb;
    scrollbar-shadow-color: #bbb;
    scrollbar-darkshadow-color: silver;
    scrollbar-track-color: #eee
}

pre {
    border: 0;
    background: 0;
    white-space: pre-line;
    word-break: normal
}

::-webkit-scrollbar {
    width: 6px;
    height: 16px
}

::-webkit-scrollbar-track {
    background-color: #ddd
}

::-webkit-scrollbar-track-piece {
    background-color: #f3f3f3;
    -webkit-border-radius: 3px
}

::-webkit-scrollbar-thumb {
    background-color: #ccc;
    border: solid 1px silver;
    border-radius: 3px
}

::-webkit-scrollbar-corner {
    background-color: #f3f3f3
}

::-webkit-resizer {
    background-repeat: no-repeat;
    background-position: bottom right
}

::-webkit-scrollbar-thumb:hover {
    background-color: #bbb
}

.clearfix:after {
    content: ".";
    display: block;
    height: 0;
    clear: both;
    visibility: hidden
}

.text {
    font-size: 14px;
    background-color: rgb(255, 255, 255); 
    color: rgb(153, 153, 153);
}

.grey {
    color: #999
}

.grey12 {
    color: silver
}

.ser-info {
    height: 36px;
    margin: 0 auto;
    text-align: left;
    position: relative;
    padding-left: 15px;
    float: left;
    line-height: 36px;
    padding-top: 9px
}

.ser-info .logo {
    float: left;
    margin-right: 10px;
    line-height: 36px
}

.ser-name {
    margin-left: 10px;
    font-size: 14px;
    display: none
}

.connect-info,.ser-company {
    font-size: 12px;
    white-space: nowrap;
    text-overflow: ellipsis;
    overflow: hidden
}

.connect-info {
    width: 100%;
    max-width: calc(100vw - 50px)
}

.ser-info .logo img {
    max-width: 100px;
    max-height: 32px;
    display: inline-block;
    vertical-align: middle
}

.quite {
    padding-top: 8px;
    font-size: 12px
}

.container {
    height: 100%;
    width: 100%;
    border: 0
}

.header {
    height: 50px;
    background-color: #1880ff;
    color: #fff
}

.pc-chat .header {
    width: 100%
}

.pc-chat .ser-info {
    box-sizing: border-box;
    width: calc(100vw - 80px);
    padding-top: 0;
    height: 50px;
    line-height: 50px
}

.pc-chat .ser-info .logo {
    line-height: 50px
}

.pc-chat .ser-company {
    width: calc(100% - 160px)
}

.pc-chat .ser-company.no_image {
    width: calc(100% - 80px)
}

.pc-chat .qimo_content {
    height: 450px
}

.corner-btn {
    position: absolute;
    z-index: 120;
    height: 20px;
    bottom: 12.5px;
    top: 12.5px;
    width: 80px;
    right: 5px
}

.chat-close,.chat-min,.chat-voice,.chat-voice.close {
    font-size: 20px!important;
    width: 16px;
    height: 16px;
    display: inline-block;
    cursor: pointer;
    float: right;
    background-size: 16px 16px;
    background-position: 5px 5px;
    padding: 5px;
    padding-top: 2px
}

.wap-chat-voice {
    display: inline-block;
    margin-left: 10px;
    width: 24px;
    height: 100%;
    text-align: center;
    cursor: pointer
}

.wap-chat-voice .iconfont {
    line-height: 100%;
    text-align: center;
    font-size: 20px;
    vertical-align: middle;
    cursor: pointer;
    color: #f4f4f4
}

.m7_content {
    position: absolute;
    height: auto;
    top: 50px;
    bottom: 130px;
    right: 0;
    left: 0;
    background-color: #f7f7f7;
    overflow-y: auto;
    display: block
}

.conversation {
    list-style: none;
    padding: 12px
}

.footer {
    position: absolute;
    right: 0;
    left: 0;
    bottom: 0;
    height: 130px;
    background: #fff
}

.wap-footer {
    position: absolute;
    right: 0;
    left: 0;
    bottom: 0;
    height: auto;
    background: #fff
}

.msg-input {
    display: block;
    position: absolute;
    bottom: 25px;
    left: 0;
    right: 10px;
    top: 33px;
    height: 65px;
}

.input-box {
    display: block;
    left: 0;
    height: 70px
}

.input-box textarea {
    width: 100%;
    resize: none;
    height: 60px;
    border: 0;
    padding: 5px 0 5px 8px;
    outline: 0;
    font-size: 14px
}

.msg-toolbar-footer {
    position: absolute;
    bottom: 0;
    right: 15px;
    left: 0;
    height: 30px;
    display: block
}

#chatmsg_submit {
    width: 55px;
    height: 32px;
    text-align: -moz-center!important;
    text-align: center;
    color: #fff;
    border: 0;
    border-radius: 5px;
    outline: 0;
    cursor: pointer;
    font-size: 15px;
    line-height: 32px;
    background-color: #1880ff;
}

.evaluation_easy input {
    display: inline-block;
    height: 21px;
    padding: 0 14px;
    background-color: #1880ff;
    border: 0;
    border-radius: 2px;
    color: #fff;
    text-shadow: 0 -1px 0 rgba(0,0,0,.25);
    box-shadow: -.5px -.5px .5px rgba(0,0,0,.15) inset;
    line-height: 21px;
    text-decoration: none;
    cursor: pointer;
    margin: 0 auto;
    font-size: 12px
}

#chatmsg_submit {
    padding: 0;
    margin: 0;
    border: 0;
    -webkit-appearance: none;
    -moz-appearance: none
}

.msg-toolbar-footer input:hover {
    background-color: #1ed4b4
}

.msg-toolbar-footer span {
    display: block;
    float: right;
    height: 32px;
    margin: 0;
    text-align: center
}

.msg-toolbar {
    height: 35px;
    position: relative;
    border-top: 1px solid #ddd
}

.msg-toolbar span {
    margin: 1px 3px;
    height: 21px
}

.face-con {
    display: none;
    position: absolute;
    width: 100%;
    height: 0;
    left: 0;
    right: 0;
    background-color: #eee;
    top: 0;
    overflow-x: auto;
    z-index: 10
}

.face-con li {
    float: left
}

#face-btn,#audio-btn,#moor-btn,#question-btn,.appraise-btn,.msg-toolbar #file-btn,.msg-toolbar #image-btn,.replace-btn,.video-btn {
    margin-top: 3px;
    margin-left: 10px;
    width: 20px;
    height: 24px;
    cursor: pointer;
    float: left;
    position: relative;
    padding: 5px 0;
    color: #888a92;
}

#moor-btn {
    cursor: pointer
}

#question-btn {
    display: none
}

.msg-toolbar #image-btn {
    width: 22px
}

#file-btn {
    width: 22px
}

.emoji-face {
    width: 25px;
    height: 25px;
    display: inline-block;
    cursor: pointer;
}

.outer-left {
    float: right;
    width: 80%;
    position: relative;
    clear: both;
    font-size: 14px;
    margin-left: 40px;
    margin-right: 3px
}

.outer-right {
    float: right;
    width: 80%;
    position: relative;
    clear: both;
    font-size: 14px;
    margin-left: 40px;
    margin-right: 40px
}

.outer-left {
    float: left
}

.outer-iframe-left {
    float: left;
    position: relative;
    clear: both;
    padding-top: 5px;
    margin-left: 40px
}
.moxie-shim-html5 {
    position: absolute;
    top: 1px;
    left: 0px;
    width: 20px;
    height: 21px;
    overflow: hidden;
    z-index: 1;
}
.outer-right:before,.outer-right>i {
/*!*border-color: #66afe9 transparent transparent;*!*/
}
.robot_text_msg img {
    width: 100%;
}
.we_im_info input[type="file"] {
    font-size: 999px;
    opacity: 0;
    position: absolute;
    top: 0px;
    left: 0px;
    width: 100%;
    height: 100%;
}
.service {
    margin-right: 10px;
    margin-top: 5px;
    background-color: #feffff;
    display: inline-block;
    padding: 10px 10px;
    float: left;
    word-break: break-all;
    word-wrap: break-word;
    color: #000;
    border-radius: 3px;
    max-width: 100%;
    box-sizing: border-box;
    border: 1px solid #e5e6e7
}

.flow_btn_mseeage .flow_tip p,.flow_list_mseeage p,.service .robot_text_msg p {
    min-height: 18px
}

.service pre a {
    word-break: break-all
}

.service pre .robotQuestion {
    word-break: normal
}

.customer {
    margin-left: 10px;
    margin-top: 5px;
    background-color: #feffff;
    display: inline-block;
    padding: 10px 10px;
    float: right;
    word-break: break-all;
    word-wrap: break-word;
    color: #000;
    border-radius: 3px;
    position: relative;
    max-width: 100%
}

.chatmsg {
    margin-bottom: 14px;
    position: relative;
    overflow: hidden
}

.chatmsg p,.chatmsg:after {
    content: "";
    display: table;
    clear: both;
    word-break: break-word
}

.service-name {
    float: left;
    display: block;
    position: relative;
    font-size: 12px;
    color: #8d8d8d;
    margin-left: 40px
}

.showtime {
    color: #aaa;
    position: relative;
    margin-bottom: 10px;
    font-size: 12px;
    text-align: center
}

#show-more,.sendmsg {
    color: #1880ff;
    text-decoration: none
}

.icon-warn {
    background: url(../images/icon-warn.png) no-repeat;
    width: 17px;
    height: 17px;
    margin-right: 3px;
    display: inline-block;
    position: absolute;
    left: -20px
}

.chat-finish,.qimo_warp .end-session-box {
    position: absolute;
    top: 0;
    left: 0;
    z-index: 10;
    background-color: rgba(0,0,0,.4);
    color: #fff;
    width: 100%;
    height: 100%;
    text-align: center;
    line-height: 130px
}

.qimo_warp .end-session-box {
    background-color: #e6e6e6;
    line-height: normal
}

.qimo_warp .end-session-box div {
    color: #000;
    font-size: 14px;
    margin: 30px 20px;
    cursor: pointer;
    text-align: center;
    width: 60px;
    line-height: normal;
    display: inline-block
}

.chat-isAcceptOther {
    position: absolute;
    top: 0;
    left: 0;
    z-index: 500;
    background-color: rgba(0,0,0,.4);
    color: #fff;
    width: 100%;
    height: 100%;
    display: none
}

.sys-msg {
    background-color: rgba(0,0,0,.4);
    color: #fff;
    width: 80%;
    right: 10%;
    left: 10%;
    bottom: 130px;
    z-index: 4;
    position: absolute;
    font-size: 12px;
    text-align: center
}

.isClose {
    position: absolute;
    z-index: 11;
    top: 50px;
    right: 0;
    height: calc(100% - 50px);
    box-shadow: 0 1px 9pt #c7c9ca;
    padding: 10px 40px;
    width: 100%;
    background: rgba(0,0,0,.4);
    box-sizing: border-box
}

.close_box {
    background: #fff;
    padding: 10px 10px 12px;
    font-size: 12px;
    line-height: 12px;
    border-radius: 4px;
    height: calc(100% - 24px);
    overflow: auto
}

.close_box dl {
    padding: 0;
    margin: 0;
    border-bottom: 1px solid #c9c9c9;
    line-height: 22px
}

.close_box dt {
    color: #a7a7a7
}

.close_box dd {
    float: right
}

.close_box dd a {
    display: inline-block;
    margin-left: 10px;
    color: #1acaa4
}

.close_box h3 {
    display: block;
    font-size: 12px;
    white-space: normal;
    color: #5e5e5e;
    padding: 20px 0;
    text-align: left;
    line-height: 18px
}

.close_box li,.close_box ol,.close_box ul {
    list-style: none;
    padding: 0;
    margin: 0;
    text-align: center
}

.close_box ol li {
    display: inline-block
}

.manual {
    cursor: pointer;
    color: #1880ff;
    float: right;
    font-size: 12px;
    margin: 3px 8px 0 0
}

.leave-msg-box {
    display: none;
    width: 100%
}

.row_item_input {
    margin: 5px 15px 0
}

.row_item_input.leave_msg {
    overflow: hidden;
    display: block
}

.row_item_input.old_leave_msg {
    display: none
}

.textbox {
    margin-bottom: 10px;
    border: 1px solid #ccc;
    border-radius: 5px;
    box-shadow: none;
    padding: 0 10px
}

.inputbox {
    border: 1px solid #ccc;
    border-radius: 5px;
    box-shadow: none;
    height: 25px;
    padding: 0 12px;
    width: 55%;
    float: left;
    line-height: 21px;
    overflow: hidden!important
}

.leave_btn {
    width: 100%;
    border: none;
    color: #fff;
    background-color: #00b45f;
    border-radius: 5px;
    height: 30px;
    margin-top: 15px;
    font-size: 16px
}

.ptext {
    margin-bottom: 5px;
    margin-top: 0
}

.tips {
    background-color: #eb4f38;
    box-shadow: #999;
    color: #fff;
    font-size: 12px;
    padding: 5px;
    text-align: center;
    border-radius: 4px
}

.ok {
    background-color: #11cd6e
}

.grey {
    color: #999
}

.row_item_input .leave_btn {
    -webkit-appearance: none
}

.row_item_input input {
    font-size: 12px;
    outline: 0;
    border: none;
    width: 100%;
    margin: 0
}

.row_item_input input.inputbor {
    margin: 0;
    padding: 0;
    border-radius: 5px;
    box-shadow: none;
    height: 25px;
    width: 130px
}

.inputbox input {
    padding: 0;
    margin: 0
}

.row_item_input textarea {
    font-size: 12px;
    outline: 0;
    padding: 6px 0;
    border: none;
    overflow: hidden
}

.row_item_input #leavemsg_content {
    overflow: auto
}

.leave_body p {
    margin: 15px 15px 10px;
    font-size: 14px
}

.input_icon {
    width: 25px;
    height: 25px;
    background-color: #1880ff;
    float: left;
    margin-right: 5px
}

.input_label {
    float: left;
    font-size: 12px;
    line-height: 27px;
    width: 85px;
    text-align: left;
    margin-right: 10px;
    padding-left: 10px;
    position: relative
}

.input_label .isEnable {
    color: red;
    position: absolute;
    left: 0
}

.leave_footer {
    margin: 10px 15px 0
}

.showImage {
    display: none;
    width: 800px;
    height: 600px;
    overflow: auto
}

.chatMsg img {
    max-width: 200px;
    max-height: 150px
}

.chattype {
    position: absolute;
    left: 0;
    top: 50px;
    padding: 0;
    width: 100%;
    height: 100%;
    background: #eee;
    overflow-y: auto;
    line-height: 48px;
    color: #676767;
    text-align: center;
    z-index: 11
}

.chattype li,.chattype ul {
    float: none;
    list-style: none;
    margin: 0
}

#mtypelist {
    background: #eee;
    margin: -20px 14px 70px
}

#mtypelist.isSchedule {
    background: #eee;
    margin: -20px 40px 70px
}

#mtypelist li {
    color: #676767;
    height: 3em;
    line-height: 3;
    background: #fff;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    cursor: pointer;
    border: 1px solid #fff;
    width: calc(50% - 26px);
    float: left;
    margin: 20px 12px 0;
    display: inline-block;
    padding: 0 10px;
    box-sizing: border-box
}

#mtypelist.isSchedule li {
    float: none;
    color: #676767;
    height: 3em;
    line-height: 3;
    margin: auto;
    margin-top: 20px;
    background: #fff;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    cursor: pointer;
    border: 1px solid #fff;
    display: block;
    width: auto
}

.chattype p {
    padding: 10px 0
}

.close_box .evaluates {
    margin-bottom: 4px
}

.close_box .reasons {
    text-align: center;
    display: none;
    min-height: 32px;
    width: 100%;
    margin: 0 auto 4px
}

.reasons .reason_li_text {
    -webkit-user-select: none;
    -moz-user-select: none;
    -ms-user-select: none;
    user-select: none;
    word-break: break-all
}

.reasons .reason_li_span {
    line-height: 18px;
    vertical-align: middle;
    width: 94%
}

.reasons:after,.reasons:before {
    content: "";
    display: block
}

.reasons:after {
    clear: both
}

.reasons input {
    opacity: 0;
    margin: 0 0 0 -15px;
    cursor: pointer
}

.submit_evaluate,.submit_evaluate_cancel {
    margin-right: 4px;
    text-align: center;
    border-radius: 3px;
    cursor: pointer;
    line-height: 30px;
    display: inline-block;
    font-size: 12px;
    border: 1px solid #000;
    width: 68px;
    padding: 0
}

.submit_evaluate {
    color: #fff
}

.submit_evaluate_cancel {
    background-color: #fff;
    color: #333;
    border: 1px solid #ccc
}

.reasons label {
    -webkit-touch-callout: none;
    -webkit-user-select: none;
    -khtml-user-select: none;
    -moz-user-select: none;
    -ms-user-select: none;
    user-select: none
}

.reasons.active {
    display: block
}

.reasons label {
    display: inline-block;
    width: 100%
}

.evaluates label {
    display: block;
    text-align: left;
    margin: 0 2px 10px;
    cursor: pointer
}

.evaluates input {
    margin: 0 3px 0 0;
    vertical-align: top
}

.evaluates span {
    display: inline-block;
    max-width: calc(100% - 20px);
    line-height: 18px
}

.proposal {
    font-size: 12px;
    padding: 3px 6px;
    box-sizing: border-box;
    width: 100%;
    margin: 10px 0;
    border: 1px solid #ccc
}

.reasons span {
    display: inline-block;
    width: 100%;
    text-align: center
}

.reasons input+span {
    background-color: #e6e6e6
}

.esc_form {
    text-align: center
}

.esc_form .evaluateLi {
    width: 100%
}

.esc_form textarea {
    outline: 0
}

.esc_form_easy,.evaluation_result {
    height: auto;
    text-align: center;
    background-color: #ccc;
    padding: 10px 0;
    font-size: 12px
}

.esc_form_easy label {
    font-size: 12px;
    margin: 2px 3px;
    display: inline-block
}

.wrap_title {
    margin-bottom: 6px
}

#launch_evaluation {
    display: none
}

.sys-outer-left {
    width: 100%;
    margin-top: 5px
}

.clearall:after,.clearall:before {
    content: "";
    display: block
}

.clearall:after {
    clear: both
}

.browserVersionTips,.busyTips,.closeScreenShareTip,.closeVideoInvite,.dealSessionConfirm,.heartCheck,.judegClose,.m7RobotListCon,.robotAppraise,.satisfactionClose,.screenShareInvite,.socketDis,.videoInvite {
    position: absolute;
    z-index: 15;
    top: 25%;
    padding-bottom: 10px;
    left: 0;
    right: 0;
    margin: auto;
    width: 250px;
    border-color: #1880ff;
    border-style: solid;
    border-width: 3px 1px 1px 1px;
    box-shadow: 0 1px 9pt #c7c9ca;
    background-color: #fff
}

.closeScreenShareTip p,.closeVideoInvite p,.heartCheck p,.judegClose p,.robotAppraise p,.satisfactionClose p,.screenShareInvite p,.socketDis p,.videoInvite p {
    text-align: center;
    margin: 20px 0;
    font-size: 14px;
    line-height: 30px;
    padding: 0 5px
}

.videoInvite p {
    margin: 0 0 10px
}

.videoInvite .video_image_box {
    width: 100%;
    text-align: center
}

.videoInvite img {
    width: 60px;
    display: inline-block;
    margin-top: 10px
}

.videoInviteReject {
    text-align: center;
    margin: 0 8%;
    border-radius: 3px;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    line-height: 30px;
    background-color: #fff;
    color: #1f3d3a;
    border: 1px solid #1880ff
}

.dealSessionConfirm,.m7RobotListCon,.satisfactionClose {
    text-align: center;
    top: 50px;
    width: 100%;
    height: 100%;
    padding: 40px;
    border: none;
    box-sizing: border-box;
    background: rgba(0,0,0,.5)
}

.m7RobotListCon {
    display: none;
    padding: 0;
    height: calc(100% - 50px)
}

.satisfactionCloseBox {
    border-color: #fff;
    border-width: 3px 1px 1px 1px;
    background: #fff;
    border-style: solid;
    width: 100%;
    border-radius: 4px
}

.satisfactionBtn {
    margin-top: 4px;
    text-align: center;
    border-radius: 3px;
    width: 35%;
    cursor: pointer;
    height: 30px;
    line-height: 30px;
    display: inline-block;
    font-size: 12px;
    border: 1px solid #000;
    margin: 0 5px;
}
.layui-m-layercont {
    text-align:left!important;
}
.evaluate-item {
    height: 26px;
    display: flex;
    align-items: center;
}
.evaluate-title {
    min-width: 85px;
    text-align: left;
}
.evaluate-item img:first-of-type {
    margin-left: 14px;
}

.evaluate-item img {
    height: 16px;
    width: 16px;
    cursor: pointer;
    margin-left: 14px;
}
.about-text {
    border: 1px solid #E5E3E9;
    border-radius: 10px;
    width: 68%;
    padding: 5px 10px;
}
.satisfactionCheck {
    cursor: pointer;
    color: #000;
    background-color: #fff;
    border: 1px solid #ccc;
    display: inline-block;
    height: 30px;
    line-height: 32px;
    font-size: 12px;
    padding: 0 16px;
    border-radius: 16px;
    width: 62px;
    margin: 0 5px;
}

.satisfactionCheck .iconfont {
    color: #bfbfbf
}

.satisfactionCheck.active {
    color: #1880ff;
    border-color: #1880ff
}

.heartCheck {
    text-align: center;
    top: 50px;
    width: 100%;
    height: calc(100% - 40px);
    padding: 40px;
    border: none;
    box-sizing: border-box;
    background: rgba(0,0,0,.5);
    display: none
}

.heartCheckBox {
    border-color: #fff;
    border-width: 1px;
    background: #fff;
    border-style: solid;
    width: 100%;
    border-radius: 4px
}

.socketDis {
    text-align: center;
    top: 50px;
    width: 100%;
    height: calc(100% - 40px);
    padding: 40px;
    border: none;
    box-sizing: border-box;
    background: rgba(0,0,0,.5);
    display: none
}

.socketDisBox {
    border-color: #fff;
    border-width: 1px;
    background: #fff;
    border-style: solid;
    width: 100%;
    border-radius: 4px
}

.heartCheckBtn,.socketDisBtn {
    margin-bottom: 10px
}

#thanksAndCommentService {
    padding: 4px 0 8px
}

.reason_li {
    cursor: pointer;
    color: #000;
    background-color: #fff;
    border: 1px solid #ccc;
    display: block;
    line-height: 30px;
    font-size: 12px;
    padding: 0 16px;
    border-radius: 6px
}

.esc_form_reson .reason_li {
    width: 100%;
    margin-bottom: 10px
}

.satisfactionBtnCommit {
    color: #fff;
    background-color: #1880ff;
    border: 1px solid #1880ff
}

.satisfactionBtnColse {
    color: #000;
    border: 1px solid #ccc
}

.judegCancelBtn {
    text-align: center;
    margin: 0 8%;
    border-radius: 3px;
    width: 35%;
    height: 30px;
    border: 1px solid;
    font-size: 14px;
    display: inline-block;
    line-height: 30px;
    background-color: #fff;
    color: #1f3d3a;
    border: 1px solid #1880ff
}

.judegCloseBtn,.videoInviteAccept {
    text-align: center;
    margin: 0 5%;
    border-radius: 3px;
    background-color: #1880ff;
    color: #fff;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    line-height: 30px
}

.csrAgingExpired,.dealSessionBox,.vipAssignFail {
    position: absolute;
    z-index: 1000;
    bottom: 45%;
    right: 10%;
    left: 10%;
    height: 140px;
    border-color: #1880ff;
    border-style: solid;
    border-width: 3px 1px 1px 1px;
    box-shadow: 0 1px 9pt #c7c9ca;
    background-color: #fff
}

.dealSessionBox {
    top: 10%;
    bottom: unset;
    height: auto;
    padding: 0 10px 10px
}

.csrAgingExpired p,.dealSessionBox p,.vipAssignFail p {
    text-align: center;
    margin: 20px 0;
    font-size: 14px;
    line-height: 30px;
    padding: 0 5px
}

.acceptCsrAging,.acceptOtherAgent,.acceptOtherPeer,.heartCheckTodoBtn,.inviteAcceptOtherAgent,.socketReconnectionBtn {
    text-align: center;
    margin: 0 8%;
    border-radius: 3px;
    color: #fff;
    background-color: #1880ff;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    line-height: 30px
}

.refusedOtherAgent,.refusedOtherPeer {
    text-align: center;
    margin: 0 5%;
    border-radius: 3px;
    color: #444;
    background-color: #fff;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    border: #ddd solid 1px;
    line-height: 30px
}

.dealSessionPrompt {
    display: inline-block;
    margin-top: 10px;
    font-size: 12px;
    color: #595959
}

.inviteAgentOffline {
    position: absolute;
    z-index: 1000;
    bottom: 45%;
    right: 10%;
    left: 10%;
    height: 140px;
    border-color: #1880ff;
    border-style: solid;
    border-width: 3px 1px 1px 1px;
    box-shadow: 0 1px 9pt #c7c9ca;
    background-color: #fff
}

.inviteAgentOffline p {
    text-align: center;
    margin: 20px 0;
    font-size: 14px;
    line-height: 30px;
    padding: 0 5px
}

.inviteRefusedOtherAgent,.socketReconnectLaterBtn {
    text-align: center;
    margin: 0 5%;
    border-radius: 3px;
    color: #444;
    background-color: #fff;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    border: #ddd solid 1px;
    line-height: 30px
}

#allQuestion {
    position: absolute;
    z-index: 11;
    top: 50px;
    right: 0;
    width: 100%;
    background: #e6e6e6;
    box-sizing: border-box;
    padding: 26px 10px 10px;
    height: 320px;
    display: none
}

.allQuestion_bot,.allQuestion_top {
    width: 100%
}

.question_common,.question_groups {
    background: #fff;
    height: 260px;
    color: #5e5e5e;
    font-size: 12px;
    float: left;
    overflow-y: auto
}

.question_common li,.question_groups li {
    word-break: break-all;
    margin: 5px 0;
    cursor: pointer;
    max-height: 28px;
    overflow: hidden;
    box-sizing: border-box;
    line-height: 14px;
    padding-left: 5px
}

.question_common span,.question_groups span {
    display: inline-block;
    line-height: 14px;
    float: left;
    padding: 0 5px 2px 5px
}

.allQuestion_top {
    margin-bottom: 4px;
    color: #5e5e5e;
    font-size: 14px
}

.allQuestion_top span,.question_common,.question_groups {
    display: inline-block
}

.title_one {
    width: 36%
}

.question_groups {
    width: 38%;
    box-sizing: border-box;
    border-right: 2px solid #d9d9d9
}

.title_two {
    width: 60%;
    margin-left: 2px
}

.question_common {
    width: 62%
}

::-webkit-scrollbar-track-piece {
    background-color: #fff
}

#question-btn.active {
    background: #1880ff
}

.question_groups li.active {
    background-color: #fff;
    color: #1880ff
}

#imcsr {
    z-index: 15
}

.outer-left img {
    width: auto;
    padding-top: 10px;
    max-width: 100%;
    box-sizing: border-box
}

#imgview {
    display: none;
    top: 0;
    bottom: 0;
    width: 100%;
    height: 100%;
    position: fixed;
    background: rgba(0,0,0,.8);
    text-align: center;
    vertical-align: middle;
    z-index: 1090
}

#imgview img {
    max-width: 90%;
    max-height: 80%
}

#imgview b {
    height: 50px;
    display: block;
    position: absolute;
    top: 0;
    left: 0;
    width: 50px;
    z-index: 100000;
    line-height: 44px;
    text-align: left;
    color: #fff;
    text-indent: 10px;
    background: url(../images/back.png) no-repeat 2% 50%
}

#imgview span {
    top: 50px;
    bottom: 0;
    position: absolute;
    left: 0;
    right: 0;
    text-align: center
}

.wechatFileUrl {
    text-decoration: underline
}

.wechatFileDownload {
    cursor: pointer
}

.conversation li .service a {
    color: #108ee9;
    text-decoration: none;
    cursor: pointer
}

.conversation li a:hover {
    text-decoration: underline
}

.conversation li .customer a {
    color: #fff
}

#m7-video-list,#replace-con {
    display: none;
    position: absolute;
    width: 120px;
    background: #fff;
    left: 62px;
    bottom: 133px;
    border-radius: 4px;
    box-shadow: 0 0 14px rgba(0,38,87,.15);
    font-size: 14px;
    z-index: 1
}

#m7-video-list {
    width: 100px
}

#m7-video-list ul,#replace-con ul {
    overflow-x: hidden;
    overflow-y: auto;
    max-height: 120px;
    border-radius: 4px
}

#m7-video-list ul li,#replace-con ul li {
    cursor: pointer;
    text-overflow: ellipsis;
    white-space: nowrap;
    width: 100%;
    overflow: hidden;
    box-sizing: border-box;
    padding: 10px 2px 0;
    text-align: center
}

#m7-video-list ul li {
    padding: 8px
}

#m7-video-list ul li:last-child,#replace-con ul li:last-child {
    padding-bottom: 10px
}

#m7-video-list ul li:hover,#replace-con ul li:hover {
    background: #e9fffb
}

#m7-video-list:after,#replace-con:after {
    content: "";
    position: absolute;
    bottom: -6px;
    width: 0;
    left: 54px;
    height: 0;
    border-width: 6px 6px 0;
    border-style: solid;
    border-color: #fff transparent transparent
}

#m7-video-list:after {
    left: 43px
}

.video-btn {
    width: 20px;
    height: 20px;
    cursor: pointer;
    float: left;
    position: relative;
    display: none
}

.icon-video {
    width: 23px;
    height: 23px;
    cursor: pointer;
    vertical-align: middle;
    margin-right: 2px
}

.icon-shareScreen {
    width: 20px;
    height: 20px;
    cursor: pointer;
    vertical-align: middle;
    margin-right: 2px
}

.browserVersionTips {
    height: 186px
}

.browserVersionTips p {
    padding: 0 15px;
    margin: 20px 0;
    font-size: 14px;
    line-height: 30px
}

.browserVersionTips .esc_talk,.busyTips .esc_talk {
    text-align: center
}

.busyTips p {
    padding: 0 15px;
    margin: 20px 0;
    font-size: 14px;
    line-height: 30px
}

.englishTip {
    font-size: 16px!important;
    line-height: 20px!important
}

.browserVersionTipsConfirm,.busyConfirm {
    text-align: center;
    margin: 0 auto;
    border-radius: 3px;
    color: #fff;
    background-color: #1880ff;
    width: 35%;
    height: 30px;
    font-size: 14px;
    display: inline-block;
    line-height: 30px
}

.videoInviteAccept {
    background-color: #1abb9c;
    color: #fff
}

.qimo_tooltip {
    background: grey;
    color: #fff;
    width: 35px;
    position: absolute;
    top: -33px;
    left: -6px;
    padding: 4px;
    font-size: 12px;
    border-radius: 4px;
    text-align: center
}

.qimo_tooltip:before {
    width: 0;
    height: 1px;
    border-width: 5px 5px;
    border-style: dashed solid dashed solid;
    border-color: grey transparent transparent transparent;
    font-size: 0;
    line-height: 0;
    content: "";
    position: absolute;
    top: 24px;
    left: 50%;
    transform: translateX(-5px)
}

#face-btn .qimo_tooltip {
    left: -11px
}

#image-btn .qimo_tooltip {
    left: -11px
}

#file-btn .qimo_tooltip {
    left: -11px
}

.video-btn .qimo_tooltip {
    left: -26px;
    width: 62px
}

#question-btn .qimo_tooltip {
    left: -19px;
    width: 50px
}

.replace-btn .qimo_tooltip {
    left: -36px;
    width: 84px
}

.appraise-btn .qimo_tooltip {
    left: -18px;
    width: 48px
}

#turn_agent .qimo_tooltip {
    width: 46px;
    left: -18px
}

.reply_evaluation {
    display: inline-block;
    width: 100%;
    padding: 10px 10px 8px 0;
    text-align: right;
    box-sizing: border-box;
    position: relative;
    min-width: 168px
}

.reply_evaluation label {
    display: inline-block;
    cursor: pointer;
    font-size: 12px
}

.reply_evaluation label input {
    display: none
}

.robot_evaluation_li {
    border-top: 1px solid #e5e6e7;
    display: none;
    padding-top: 4px;
    word-break: normal;
    font-size: 12px;
    color: #606266
}

.reply_evaluation .reply_evaluation_two {
    margin-left: 6px;
    border-left: 1px solid #ccc;
    padding-left: 6px
}

.reply_evaluation .iconfont {
    color: #ccc;
    margin-right: 4px
}

.reply_evaluation .reply_evaluation_cover {
    position: absolute;
    display: none;
    width: 100%;
    height: 100%;
    top: 0
}

.qimo_warp {
    width: 100%;
    height: 100%;
    overflow: hidden
}

.qimo_davLeft {
    width: 169px;
    width: 167px\0/;
    height: 450px;
    float: left;
    overflow: hidden;
    display: none;
    border-right: 1px solid #ddd
}

.qimo_content {
    width: 100%; 
    position: inherit;
    float: left;
    overflow: hidden;
    background-color: #f7f7f7
}

.qimo_davRight {
    height: 450px;
    width: 169px;
    width: 167px\0/;
    float: left;
    overflow: hidden;
    display: none;
    border-left: 1px solid #ddd
}

.qimo_dav_scroll {
    float: left;
    line-height: 30px;
    font-size: 12px;
    padding-left: 20px
}

.qimo_dav_scrollX {
    overflow: hidden;
    width: 200px;
    float: left;
    margin-left: 20px;
    font-size: 12px;
    display: none;
    margin-top: 3px
}

.qimo_dav_scrollX .qimo {
    width: 8000%;
    height: 30px
}

.qimo_dav_scrollX .qimo div {
    float: left
}

.qimo_dav_scrollX .qimo ul {
    float: left;
    height: 30px;
    overflow: hidden;
    zoom: 1
}

.qimo_dav_scrollX .qimo ul li {
    float: left;
    line-height: 30px;
    list-style: none
}

.qimo_dav_scrollX li a {
    margin-right: 10px;
    color: #4d4d4d
}

.qimo_dav_scrollX li a:hover {
    text-decoration: underline;
    color: #901d22
}

.scrollNews {
    padding-top: 4px;
    position: relative
}

.qimo_dav_scrollY div {
    position: absolute
}

.qimo_dav_scrollY a {
    cursor: pointer;
    font-size: 12px;
    text-decoration: none;
    margin: 0;
    padding: 0;
    display: inline-block;
    height: 20px;
    line-height: 20px;
    float: left;
    color: #4d4d4d
}

.qimo_dav_scrollY a:hover {
    text-decoration: underline;
    color: #901d22
}

.qimo_dav_scrollY li {
    list-style: none;
    line-height: 20px;
    display: block;
    height: 20px
}

#newScrollY {
    padding-right: 2px;
    font-weight: 400;
    overflow: hidden;
    max-width: 202px;
    line-height: 20px;
    height: 20px;
    float: left;
    padding-left: 20px;
    display: none
}

.float_dav {
    display: block;
    position: relative;
    box-sizing: border-box;
    border: 1px solid #ccc;
    padding: 10px 25px;
    background: #f7f7f7;
    z-index: 10;
    top: 10px;
    margin: 0 15px 0 10px
}

.float_dav_content {
    overflow: hidden;
    width: 100%
}

.float_dav .float_icon_left {
    left: -1px;
    top: -1px;
    border-bottom: 5px solid #f7f7f7;
    border-right: 5px solid #f7f7f7
}

.float_dav .float_icon_right {
    right: -1px;
    bottom: -1px;
    border-top: 5px solid #f7f7f7;
    border-left: 5px solid #f7f7f7
}

.float_dav .float_icon {
    width: 18px;
    height: 16px;
    display: block;
    position: absolute
}

.float_dav .float_icon img {
    width: 100%;
    height: 100%
}

.user-avatar-left {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    float: left;
    position: absolute;
    left: 0;
    top: 22px;
    overflow: hidden
}

.user-avatar-right {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    float: right;
    position: absolute;
    right: 0;
    top: 18px;
    overflow: hidden
}

.user-avatar-left img,.user-avatar-right img {
    width: 100%;
    height: 100%
}

.robotAvatar img {
    width: 100%;
    height: 100%
}

.systemAvatar img {
    width: 100%;
    height: 100%
}

.zuoxiAvatar img {
    width: 100%;
    height: 100%
}

.qimo_hide {
    display: none!important
}

.qimo_show {
    display: block
}

#mtypelist.isSchedule .qimo_li_small {
    margin: 0 auto;
    margin-top: 20px;
    width: 80%
}

#qimo_videopup {
    position: absolute;
    width: 100%;
    height: 100%;
    z-index: 10;
    top: 0
}

.endsession_btn,.evalution_btn {
    display: inline-block
}

.evaluation_easy .disabled {
    background-color: #aaa;
    cursor: default
}

#turn_agent {
    position: relative
}

.qimo_richText {
    cursor: pointer;
    width: 200px;
    height: 60px;
    padding: 5px
}

.qimo_richText .qimo_richTextTitle {
    width: 200px;
    font-size: 14px;
    display: -webkit-box;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 2;
    overflow: hidden;
    text-decoration: underline
}

.qimo_richTextBottom {
    width: 200px;
    margin-top: 6px
}

.qimo_richTextDesc {
    display: inline-block!important;
    color: #999;
    font-size: 12px
}

.qimo_richTextImg {
    display: inline-block;
    float: right;
    width: 55px!important;
    height: 40px
}

.question-btn-wap {
    display: none;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    overflow: hidden;
    line-height: 0;
    vertical-align: middle;
    cursor: pointer
}

.evaluation-btn,.robot-evaluation-btn,.transfer-btn {
    border: 1px solid #fff;
    font-size: 12px;
    height: 20px;
    line-height: 20px;
    display: none;
    vertical-align: middle;
    margin-left: 10px;
    cursor: pointer;
    padding: 4px 6px;
    border-radius: 6px
}

.wap-footer .msg-input {
    position: unset
}

.input-box-wap {
    max-height: 6em;
    border: 1px solid #d9d9d9;
    outline-color: transparent;
    width: calc(100% - 140px);
    width: -moz-calc(100% - 140px);
    width: -webkit-calc(100% - 140px);
    line-height: 20px;
    height: 30px;
    padding: 4px;
    overflow: visible;
    resize: none;
    outline: 0;
    display: inline-block;
    font-size: 14px;
    border-radius: 6px;
    box-sizing: border-box;
    cursor: pointer;
    vertical-align: bottom;
    -webkit-user-select: initial;
    -moz-user-select: initial;
    -ms-user-select: initial;
    user-select: initial;
    -webkit-appearance: none;
    -moz-appearance: none;
    appearance: none
}

.toolbar-btn {
    width: 26px;
    height: 26px;
    border-radius: 50%;
    display: inline-block;
    text-align: center;
    line-height: 24px;
    margin: 2px 10px;
    vertical-align: bottom;
    cursor: pointer
}

.send-msg-box {
    padding: 10px 2px;
    font-size: 0
}

.send-msg-box #face-btn {
    width: 26px;
    height: 26px;
    background-color: transparent;
    display: inline-block;
    margin: 2px 10px;
    float: none;
    vertical-align: bottom
}

.send-msg-box .submit-btn {
    height: 28px;
    box-sizing: border-box;
    border-radius: 6px;
    display: inline-block;
    vertical-align: bottom;
    cursor: pointer
}

.wap-container .m7_content {
    bottom: 42px;
    top: 50px
}

.wap-container .wap-footer {
    min-height: 50px
}

.wap-container .face-con {
    position: static;
    padding: 10px;
    box-sizing: border-box
}

.wap-container .ser-info .logo img {
    width: 100%;
    line-height: 100%;
    height: 100%;
    display: inline-block
}

#allQuestion.allQuestion-wap {
    background: rgba(0,0,0,.4);
    top: 0;
    padding-top: 80px
}

.wap-container .question_common {
    width: 58%
}

.wap-container .question_common,.wap-container .question_groups {
    float: left;
    box-sizing: border-box
}

.wap-container .question_common li,.wap-container .question_groups li {
    word-break: break-all;
    cursor: pointer;
    max-height: 38px;
    overflow: hidden;
    box-sizing: border-box;
    line-height: 14px;
    padding: 5px;
    margin: 0
}

.wap-container .question_btn {
    font-size: 12px;
    text-align: center;
    padding-top: 6px
}

.wap-container .question_btn span {
    padding: 6px 10px;
    display: inline-block;
    border: 1px solid #b3b3b3;
    border-radius: 6px;
    cursor: pointer
}

.wap-container .agent-ul,.wap-container .more-btn-wap {
    display: none;
    font-size: 12px;
    height: 110px
}

.wap-container #m7-video-list,.wap-container #replace-con {
    display: none;
    font-size: 14px;
    position: static;
    width: auto;
    box-shadow: none;
    height: 110px
}

.wap-container #m7-video-list ul,.wap-container #replace-con ul {
    height: 100%
}

.wap-container #replace-con ul li {
    padding: 4px 20px;
    text-align: center
}

.wap-container #m7-video-list ul li {
    padding: 10px 20px;
    text-align: center
}

.wap-container .ser-info {
    height: 100%;
    margin: 0 auto;
    text-align: left;
    width: 100vw;
    float: left;
    line-height: 50px;
    padding: 0 90px 0 10px;
    vertical-align: top;
    font-size: 0;
    box-sizing: border-box;
    position: relative
}

.wap-container .ser-info .logo {
    max-height: 32px;
    max-width: 100px;
    overflow: hidden;
    float: unset;
    vertical-align: middle
}

.wap-container .ser-info .left {
    display: inline-block;
    height: 100%;
    width: 100%;
    vertical-align: middle
}

.wap-container .ser-info .right {
    text-align: right;
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    font-size: 0;
    line-height: 50px;
    position: absolute;
    right: 10px;
    top: 0
}

.wap-container .ser-company {
    max-width: calc(100% - 120px);
    max-width: -moz-calc(100% - 120px);
    max-width: -webkit-calc(100% - 120px)
}

.wap-container .connect-info,.wap-container .ser-company {
    vertical-align: top
}

.wap-container .sys-msg {
    bottom: unset;
    top: -18px
}

.wap-container .in-input {
    display: none;
    font-size: 12px;
    vertical-align: top;
    margin-left: 6px
}

.wap-container .allQuestion_bot {
    height: calc(100% - 90px);
    height: -moz-calc(100% - 90px);
    height: -webkit-calc(100% - 90px)
}

.wap-container .send-msg-mask {
    position: absolute;
    width: 100%;
    height: 50px;
    bottom: 0;
    background: #000;
    opacity: .6;
    display: none
}

.wap-container .end-session-box {
    height: 50px;
    width: 100%;
    background: #fff;
    text-align: center;
    line-height: 50px;
    position: absolute;
    bottom: 0;
    display: none
}

.wap-container .end-session-box span {
    color: #fff;
    display: inline-block;
    background: #1880ff;
    height: 30px;
    line-height: 30px;
    cursor: pointer;
    padding: 0 10px;
    margin: 0 10px
}

.wap-container .more-btn-wap #replace-btn {
    display: none
}

.leave-title {
    line-height: 50px;
    text-align: center;
    height: 100%
}

.chatGoodsmsg .m7_goods {
    width: 100%;
    overflow: hidden;
    background: #fff;
    margin-bottom: 10px;
    border: solid 1px #d9d9d9;
    border-radius: 2px
}

.chatGoodsmsg .m7GoodInfo_pro {
    padding: 10px;
    margin: 0;
    vertical-align: top
}

.chatGoodsmsg .m7GoodInfo_pro .m7GoodInfoLeft {
    height: 50px;
    width: 50px;
    text-align: center;
    vertical-align: center;
    display: inline-block
}

.chatGoodsmsg .m7GoodInfo_pro .m7GoodInfoLeft img {
    max-height: 50px;
    max-width: 50px
}

.chatGoodsmsg .m7GoodInfoRight {
    display: inline-block;
    vertical-align: top
}

.chatGoodsmsg .m7GoodInfoRight span {
    display: inline-block;
    overflow: hidden;
    width: 100%;
    text-overflow: ellipsis;
    -o-text-overflow: ellipsis;
    -moz-text-overflow: ellipsis;
    -webkit-text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical
}

.chatGoodsmsg .m7GoodInfoRight .m7_ptit {
    position: relative;
    color: #000;
    font-size: 12px;
    line-height: 1.4em;
    height: 2.8em;
    overflow: hidden
}

.outer-right .cardInfoMsgRight .m7_pinfo {
    font-size: 12px;
    color: #595959
}

.outer-right .cardInfoMsgRight .m7_price {
    font-size: 14px;
    color: #ff6b6b
}

.chatGoodsmsg .m7_send_goods {
    display: block;
    padding: 0 25px;
    width: 2em;
    margin: 0 auto 10px;
    color: #73aaea;
    border: 1px solid #73aaea;
    border-radius: 13px;
    cursor: pointer;
    font-size: 14px
}

.outer-right.m7_goods {
    width: 80%;
    border: solid 1px #d9d9d9;
    cursor: pointer;
    background: #fff;
    border-radius: 2px
}

.outer-right.m7_goods:before {
    border: none
}

.outer-right.m7_goods .m7_pro {
    padding: 5px 0 5px 5px
}

.outer-right.m7_goods .cardInfoMsgLeft {
    width: 50px;
    height: 50px;
    display: inline-block;
    margin-right: 10px
}

.outer-right .cardInfoMsgLeft .cardInfoMsgLeftImg {
    max-width: 50px;
    max-height: 50px
}

.outer-right .cardInfoMsgRight {
    display: inline-block;
    vertical-align: top
}

.outer-right .cardInfoMsgRight span {
    display: inline-block;
    overflow: hidden;
    white-space: nowrap;
    width: 100%;
    text-overflow: ellipsis
}

.outer-right .cardInfoMsgRight .cardInfoMsgRight1 {
    font-size: 12px;
    color: #000
}

.outer-right .cardInfoMsgRight .cardInfoMsgRight2 {
    font-size: 12px;
    color: #595959
}

.outer-right .cardInfoMsgRight .cardInfoMsgRight3 {
    font-size: 14px;
    color: #ff6b6b
}

.more-btn-wap #file-btn,.more-btn-wap #image-btn-wap,.more-btn-wap #replace-btn,.more-btn-wap #video-btn {
    float: left;
    margin: 12px 0 0 12px;
    width: 48px;
    height: 64px;
    cursor: pointer;
    position: relative
}

.more-btn-wap #file-btn-img {
    cursor: pointer
}

.file-btn-seat {
    width: 48px;
    height: 64px
}

.robotQuestion {
    color: #108ee9!important;
    text-decoration: none!important
}

.robotQuestion:hover {
    text-decoration: underline!important
}

.font20 {
    font-size: 20px!important
}

.customerMsgTime {
    font-size: 12px;
    color: #8d8d8d;
    margin-right: 40px;
    float: right
}

.agentMsgTime {
    margin-left: 9px
}

.m7_speech_text_btn,.m7_voice_con {
    cursor: pointer;
    display: inline-block
}

.outer-left .m7_speech_text_btn {
    font-size: 18px;
    height: 18px;
    vertical-align: middle;
    color: #a7a7a7
}

.outer-left .m7_speech_text_loading {
    display: none;
    vertical-align: middle;
    height: 18px
}

.m7_speech_text_loading img {
    width: 18px;
    vertical-align: middle
}

.outer-left .m7_voice {
    float: none
}

.m7_speech_text_con {
    display: none;
    max-width: 80%;
    margin-top: 8px
}

.m7_speech_text {
    border-radius: 4px;
    background: #fff;
    padding: 4px 10px;
    word-break: break-all;
    display: inline-block
}

.m7_voice_second {
    display: inline-block;
    height: 16px;
    vertical-align: middle;
    width: 30px;
    text-align: center
}

.m7_voice_icon {
    display: inline-block;
    width: 16px;
    height: 16px;
    background: url(../images/voice.png) no-repeat;
    background-size: auto 100%;
    vertical-align: middle;
    margin-right: 6px
}

.m7_voice_play .m7_voice_icon {
    background: url(../images/voice2.gif) no-repeat;
    background-size: auto 100%
}

.association_arr {
    display: none;
    position: absolute;
    bottom: 130px;
    font-size: 14px;
    width: 100%;
    background: #fff;
    border: 1px solid #dfdfdf;
    box-sizing: border-box;
    border-bottom: none
}

.association_arr.wap_page,.mobileChat.m7_support .association_arr.wap_page,.wap-container.mobileChat .association_arr.wap_page {
    bottom: unset;
    border: 1px solid #dfdfdf;
    top: 0
}

.association_arr.wap_page_pc {
    width: calc(100vw - 144px);
    left: 48px
}

.association_click {
    height: 40px;
    line-height: 40px;
    overflow: hidden;
    padding: 0 10px;
    white-space: nowrap;
    text-overflow: ellipsis;
    cursor: pointer;
    box-sizing: border-box;
    color: #777;
    position: relative
}

.association_click:after {
    content: "";
    position: absolute;
    bottom: 1px;
    width: 100%;
    left: 10px;
    height: 1px;
    background: #ddd
}

.association_click:last-child:after {
    display: none
}

.flow_btn_mseeage {
    width: 234px;
    padding-right: 0;
    position: relative
}

.flow_btn_mseeage .flow_tip {
    margin-bottom: 6px;
    padding-bottom: 12px;
    border-bottom: 1px solid #ebebeb
}

.flow_btn_mseeage .flow_btn_li {
    width: 102px;
    height: 40px;
    display: inline-table;
    text-align: center;
    background: #f2f2f2;
    overflow: hidden;
    vertical-align: middle;
    box-sizing: border-box;
    padding: 0 6px
}

.flow_btn_mseeage .flow_btn_text {
    font-size: 12px;
    display: table-cell;
    vertical-align: middle;
    line-height: 20px
}

.flow_btn_mseeage .flow_page_btn {
    display: inline-block;
    box-sizing: border-box;
    padding: 0 10px;
    font-size: 12px;
    width: 49%
}

.flow_btn_mseeage .icon-xiangzuo {
    text-align: right
}

.flow_btn_mseeage .disabled {
    color: #d9d9d9
}

.is_robot .flow_btn_li,.is_robot .flow_list_li,.is_robot .flow_page_btn {
    cursor: pointer
}

.historyMsg .is_robot .flow_btn_li,.historyMsg .is_robot .flow_list_li,.historyMsg .is_robot .flow_page_btn {
    cursor: default
}

.flow_btn_mseeage .mask_box {
    display: inline-block;
    width: 100px;
    height: 40px;
    margin: 6px 6px 0 8px;
    overflow: hidden;
    position: relative;
    border-radius: 8px
}

.flow_btn_mseeage.flow_style_list .flow_btn_li {
    width: 100%;
    margin: 0
}

.flow_btn_mseeage.flow_style_list .mask_box {
    width: 100%;
    margin: 6px 0 0
}

.flow_btn_mseeage.flow_style_list .flow_btn_text {
    line-height: 40px
}

.evaluation-tip {
    margin-bottom: 8px;
    color: #f56c6c
}

#recommend_arr {
    bottom: 130px;
    font-size: 14px;
    width: 100%;
    background: #f7f7f7;
    box-sizing: border-box;
    border-bottom: none;
    height: 36px;
    line-height: 30px
}

.recommend_arr_moor_chat {
    position: absolute
}

.recommend_ul {
    position: absolute;
    left: 0;
    height: 30px;
    width: auto;
    white-space: nowrap;
    padding: 0 8px
}

.recommend_height {
    bottom: 166px
}

.recommend_li {
    display: inline-block;
    height: 24px;
    line-height: 24px;
    vertical-align: middle;
    background: #fff;
    border-radius: 10px;
    padding: 0 10px;
    margin: 4px;
    font-size: 12px;
    cursor: pointer;
    box-shadow: 0 0 6px #aaa
}

.recommend_btn {
    width: 20px;
    height: 30px;
    font-size: 14px;
    float: left;
    text-align: center;
    cursor: pointer
}

.recommend_btn.rt {
    float: right
}

.recommend_btn.disabled {
    cursor: auto;
    color: #bbb
}

#recommend_arr.IeClass,#recommend_arr.fireFoxClass {
    width: calc(100% - 16px);
    overflow: hidden
}

.fireFoxClass .recommend_center {
    width: calc(100% + 32px);
    margin-left: -16px
}

.fireFoxClass .recommend_ul .recommend_li:first-child {
    margin-left: 20px
}

.fireFoxClass .recommend_ul .recommend_li:last-child {
    margin-right: 12px
}

.IeClass .recommend_center {
    width: calc(100% + 60px);
    margin-left: -30px
}

.IeClass .recommend_ul .recommend_li:first-child {
    margin-left: 32px
}

.IeClass .recommend_ul .recommend_li:last-child {
    margin-right: 32px
}

.IeClass .recommend_ul .recommend_li_ie8 {
    margin-right: 42px
}

.recommend_center {
    display: inline-block;
    width: 98%;
    position: relative;
    height: 48px;
    font-size: 14px;
    overflow-y: hidden;
    overflow-x: auto
}

.wap-container #recommend_arr {
    bottom: unset;
    overflow: hidden
}

.wap-container .recommend_height {
    bottom: unset
}

.service .robotQuestionTitle {
    margin-bottom: 8px;
    display: inline-block
}

.service .robotQuestionSplit {
    width: 100%;
    height: 1px;
    background: #ebebeb;
    margin: 14px 0
}

.service .robotQuestion {
    margin-bottom: 4px;
    display: inline-block
}

.web_chat_box {
    width: 480px;
    height: 500px;
    margin: auto;
    position: absolute;
    left: 0;
    right: 0;
    top: 0;
    bottom: 0
}

.web_chat_box.from_moblie {
    width: auto;
    height: auto
}

.leaveMsgReply,.offlineMsgReply {
    margin-left: 8px
}

.m7ProductInfoBox {
    background: #fff;
    padding: 6px
}

#m7ProductText {
    font-size: 14px;
    vertical-align: top
}

.m7ProductSubTit {
    height: 16px
}

.m7ProductTit {
    margin-bottom: 6px
}

.m7ProductSubTit,.m7_product_subtit_box,.m7_product_subtit_in {
    font-size: 12px;
    color: #878787;
    margin-bottom: 16px
}

#m7ProductImg {
    display: none;
    margin-right: 10px;
    width: 80px;
    height: 80px
}

#m7ProductImg img,.m7_product_img_box img {
    max-width: 80px;
    max-height: 80px
}

.m7ProductBtn {
    text-align: right
}

.m7ProductSendBtn {
    font-size: 12px;
    margin: 0;
    border: 0;
    -webkit-appearance: none;
    padding: 4px 10px;
    background: #1880ff;
    color: #fff;
    border-radius: 6px;
    cursor: pointer;
    max-width: 100px
}

.chatProductMsg {
    margin-bottom: 14px
}

.new_card_info_box {
    background: #fff;
    cursor: pointer
}

.m7_product_tit_box {
    display: inline-block;
    width: calc(100% - 96px);
    font-size: 14px;
    vertical-align: top
}

.m7_product_subtit_in,.m7_product_tit_in {
    overflow: hidden;
    width: 100%;
    text-overflow: ellipsis;
    -o-text-overflow: ellipsis;
    -moz-text-overflow: ellipsis;
    -webkit-text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    margin-bottom: 4px
}

.m7_product {
    padding: 6px;
    box-sizing: border-box;
    margin: 0;
    width: 100%
}

.m7_product_img_box {
    display: inline-block;
    margin-right: 10px;
    width: 80px;
    height: 80px
}

.text_ellipsis {
    text-overflow: ellipsis;
    overflow: hidden;
    white-space: nowrap
}

.m7_product_othertitle {
    font-size: 12px;
    color: #595959;
    margin-bottom: 6px
}

.m7_product_price {
    max-width: 6em;
    overflow: hidden;
    display: inline-block;
    float: left
}

.m7_product_status {
    float: right;
    vertical-align: top;
    max-width: 4em
}

.m7_product_tit_out {
    margin-bottom: 4px
}

.m7_product_subtit_box {
    margin-bottom: 10px
}

.m7_product_subtit_box span {
    display: inline-block;
    vertical-align: top
}

.m7_product_subtit_out {
    width: calc(100% - 2.6em)
}

.m7_product_price {
    color: #ff6b6b
}

.m7msgStatus {
    display: none;
    position: absolute;
    font-size: 12px;
    color: #8d8d8d;
    left: -36px;
    top: calc(50% - 8px)
}

.isCustomerRead .m7msgStatus {
    display: block
}

.mobileChat .footer {
    bottom: 20px
}

.mobileChat #recommend_arr,.mobileChat .m7_content {
    bottom: 150px
}

.mobileChat .recommend_height {
    bottom: 186px
}

.mobileChat .association_arr {
    bottom: 150px
}

.qimo_warp .mobileChat .end-session-box {
    height: calc(100% + 20px)
}

.m7_footer_support {
    position: absolute;
    right: 0;
    left: 0;
    bottom: 0;
    height: 26px;
    line-height: 26px;
    text-align: center;
    font-size: 12px;
    background: #fafafa;
    display: none
}

.m7_footer_support a {
    color: #b3b3b3
}

.qimo_content.m7_support #recommend_arr,.qimo_content.m7_support .association_arr,.qimo_content.m7_support .m7_content {
    bottom: 156px
}

.qimo_content.m7_support .recommend_height {
    bottom: 192px
}

.qimo_content.m7_support .footer,.wap-container.m7_support .wap-footer {
    bottom: 26px
}

.qimo_content.m7_support .m7_footer_support,.wap-container.m7_support .m7_footer_support {
    display: block
}

.mobileChat.m7_support #recommend_arr,.mobileChat.m7_support .association_arr,.mobileChat.m7_support .m7_content {
    bottom: 176px
}

.mobileChat.m7_support .recommend_height {
    bottom: 212px
}

.mobileChat.m7_support .footer,.mobileChat.m7_support .wap-footer {
    bottom: 46px
}

.mobileChat .m7_footer_support {
    height: 46px
}

.session_form {
    width: 90%;
    background: #fff;
    border: 1px solid #e5e6e7;
    border-radius: 6px;
    margin-top: 10px;
    padding: 8px 0
}

.session_form .session_form_input input {
    border-color: #e5e6e7;
    outline: 0;
    font-size: 12px;
    padding: 3px 6px;
    box-sizing: border-box;
    width: calc(100% - 16px);
    margin: 6px 0;
    border: 1px solid #ccc
}

.session_form .we_im_info {
    padding-top: 10px;
    border-top: 1px solid #e5e6e7;
    margin-top: 6px;
    cursor: pointer;
    text-align: center
}

.session_form .session_form_input {
    position: relative;
    padding-left: 16px
}

.session_form .session_form_input span {
    position: absolute;
    left: 6px;
    top: 10px
}

.session_form .session_form_input.true span {
    color: red
}

.session_form .session_form_input.false span {
    color: #fff
}

.session_form .formCon {
    display: none;
    padding-left: 10px
}

.session_form .formConLi span {
    word-break: break-word
}

.session_form .formConLi {
    line-height: 20px
}

.session_form_con {
    padding-left: 10px
}

.session_form_head_tip {
    padding: 0 16px;
    word-break: break-word
}

.sessionFormTip {
    text-align: center;
    color: red
}

.m7PushQues {
    width: 100%
}

.m7swiper_li {
    display: inline-block;
    cursor: pointer
}

.m7swiper_li.active {
    color: #108ee9
}

.m7swiper_li.active span {
    border-bottom: 2px solid #108ee9;
    padding-bottom: 8px
}

.m7swiper_li_box {
    display: none;
    width: 100%
}

.m7swiper_li_box.active {
    display: inline-block
}

.swiper-slide.m7swiper_li {
    width: auto;
    line-height: 100%;
    padding-right: 20px
}

.swiper-slide.m7swiper_li span {
    display: inline-block
}

.m7swiper-container.swiper-container {
    border-bottom: 1px solid #e5e6e7;
    margin-top: 8px;
    width: 100%
}

.m7_robot_list_con {
    text-align: left;
    height: calc(100% - 40px);
    overflow: auto
}

.m7_robot_list_con .robotQuestion,.m7swiper_li_box .robotQuestion {
    color: #000!important;
    text-decoration: none!important;
    font-size: 12px;
    margin: 6px 0;
    line-height: 16px;
    display: inline-block
}

.m7_robot_list_con .robotQuestion:hover,.m7swiper_li_box .robotQuestion:hover {
    color: #108ee9!important;
    text-decoration: underline!important
}

.m7_moor_robot_list_btn {
    width: 100%;
    text-align: center;
    border-top: 1px solid #e5e6e7;
    color: #108ee9;
    padding-top: 6px;
    cursor: pointer;
    margin-top: 4px;
    font-size: 12px
}

.m7RobotListBox {
    width: 100%;
    height: 70%;
    position: absolute;
    top: 30%;
    background: #fff;
    border-radius: 6px 6px 0 0;
    padding: 0 10px;
    box-sizing: border-box
}

.m7_robot_list_close_btn {
    position: absolute;
    top: 14px;
    right: 14px;
    font-weight: 700;
    color: #999;
    cursor: pointer
}

.m7_robot_list_title {
    height: 40px;
    line-height: 40px;
    text-align: left;
    color: #108ee9;
    border-bottom: 1px solid #e5e6e7;
    font-size: 14px
}

.flow_btn_select:before {
    width: 40px;
    height: 15px;
    background: #0081ff;
    content: "";
    position: absolute;
    bottom: -2px;
    right: -15px;
    transform: rotate(-40deg)
}

.flow_btn_select:after {
    width: 12px;
    text-align: center;
    height: 12px;
    font-size: 12px;
    content: "\e651";
    font-family: iconfont;
    position: absolute;
    color: #fff;
    bottom: 0;
    right: 2px
}

.flow_list_btn {
    text-align: center;
    padding-top: 8px;
    border-top: 1px solid #ebebeb;
    cursor: pointer;
    margin-top: 6px
}

.flow_btn_page {
    margin-top: 4px
}

.flow_btn_li_background {
    position: absolute;
    width: 102px;
    height: 40px;
    opacity: .2;
    top: 0;
    left: 0;
    display: none
}

.flow_btn_select .flow_btn_li_background {
    display: block
}

.m7NewPushQues {
    white-space: normal
}

.m7swiper_box {
    width: 100%;
    height: 40px;
    overflow: hidden
}

.m7_swiper_pack {
    height: 14px!important
}
.none {
    display: none;
}

.layui-m-layer-layui-layer-audio {
    width: 176px;
    height: 190px;
    border-radius: 12px!important;
    background-color: rgba(0, 0, 0, .7)!important;
    background: url(/static/common/images/ic_record@2x.png) no-repeat 28px 18px/65px 104px, url(/static/common/images/ic_record_ripple@2x-9.png) no-repeat 114.2px 28px/28.8px 88px rgba(0, 0, 0, .7);
}
.layui-m-layer-layui-layer-audio .layui-m-layercont {
    position: absolute;
    bottom: 0;
    width: 100%;
    padding: 20px 0!important;
    text-align: center!important;
}
.layui-m-layer-layui-layer-audio .btn-default {
    color: #000!important;
    margin: 0 3px;
}
.mess-audio .icon-yuyin {
    font-size: 28px;
    color: #1880ff;
    cursor: pointer;
    vertical-align: middle;
}
.mess-audio .weight {
    font-weight: 800;
}
.btn {
    display: inline-block;
    padding: 6px 12px;
    margin-bottom: 0;
    font-size: 14px;
    font-weight: 400;
    line-height: 1.42857143;
    text-align: center;
    white-space: nowrap;
    vertical-align: middle;
    -ms-touch-action: manipulation;
    touch-action: manipulation;
    cursor: pointer;
    -webkit-user-select: none;
    -moz-user-select: none;
    -ms-user-select: none;
    user-select: none;
    background-image: none;
    border: 1px solid transparent;
    border-radius: 4px;
}
.btn {
    color: #8b95a5;
    letter-spacing: 1px;
    border-radius: 2px;
    background-color: #fff;
    outline: none !important;
    -webkit-transition: 0.15s linear;
    transition: 0.15s linear;
    display: inline-block;
    text-decoration: none;
    font-size: 13px;
    line-height: 2.153846;
    min-height: 16px;
    margin: 0;
    padding: 0 10px;
    cursor: pointer;
    border-width: 1px;
    border-style: solid;
    -webkit-appearance: none;
    border-radius: 3px;
    white-space: nowrap;
    box-sizing: border-box;
}
.btn-default {
    background-color: #fcfdfe;
    border-color: #ebebeb;
    color: #8b95a5;
    border: 1px solid #7e8993;
    text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.12);
    box-shadow: 0 2px 0 rgba(0, 0, 0, 0.045);
}
.btn.disabled, .btn[disabled], fieldset[disabled] .btn {
    cursor: not-allowed;
    filter: alpha(opacity=65);
    -webkit-box-shadow: none;
    box-shadow: none;
    opacity: .65;
}
.btn-round {
    -webkit-border-radius: 10rem;
}

.fuceng {
    background: #f7f7f7;
    position: absolute;
    bottom: 35px;
    right: 15px;
    z-index: 9999;
    border-radius: 3px;
    display: none;
}
.fuceng-li img {
    padding-right: 5px;
    display: none;
}
.selected-li img {
    display: block!important;
    float: left;
    margin: 9px;
}
.fuceng ul {
    width: 100%;
    padding: 0;
    margin: 0;
}
.selected-li {
    background-color: #dddddd;
}
.fuceng-li {
    text-align: right;
    height: 30px;
    line-height: 30px;
    list-style: none;
    cursor: pointer;
    position: relative;
    padding: 0 15px 0 0;
}
.fuceng-li span {
    color: #4d5259;
    line-height: 1.5;
    font-size: 14px;
}
.pnl-btn .showinfo {
    position: absolute;
    right: 0;
    top: 0px;
    width: 36px;
    height: 32px;
    text-align: center;
    cursor: pointer;
    background-color: #1880ff;
    border-color: #1880ff;
    text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.12);
    box-shadow: 0 2px 0 rgba(0, 0, 0, 0.045);
    border-radius: 3px;
    display: none;
}
.pnl-btn .showinfo img {
    padding-top: 10px;
}