%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# (Except where explictly superceded by other copyright notices) %# %# Copyright this file (c) 2003 Harald Wagener %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# Unless otherwise specified, all modifications, corrections or %# extensions to this work which alter its source code become the %# property of Best Practical Solutions, LLC when submitted for %# inclusion in the work. %# %# %# END LICENSE BLOCK <& /Elements/Header, Title => loc('RT Statistics') &> <& /RTx/Statistics/Elements/Tabs, Title => loc('RT Statistics') &> <&|/l&>

## Description

These 6 options below enable you to display management data from the RT Database in table and graphical forms, enabling trends, bottlenecks, load problems etc to be identified. Each contains a description of how the data is displayed and describes the options available to you.

- <&|/l&>Tickets per day per Queue
  <&|/l&>View the number of tickets created, resolved or deleted in a
  specific Queue, over the requested period of days
- <&|/l&>Tickets status by Queue
  <&|/l&>View numbers of new, open and stalled tickets in a selected Queue
- <&|/l&>Tickets per Day in Multiple Queues
  <&|/l&>View tickets created, resolved or deleted on in one or more Queues
  over a specified time period
- <&|/l&>Tickets per Day of Week (absolute)
  <&|/l&>View trends showing when tickets are created, resolved or deleted
- <&|/l&>Time to Resolve
  <&|/l&>View how long tickets take to be resolved by Queue
- <&|/l&>Time to Resolve (scatter graph)
  <&|/l&>View a detailed scatter graph of time to resolve tickets by Queue