%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => loc("Ticket #[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject), LinkRel => \%link_rel &> <& /Ticket/Elements/Tabs, Ticket => $TicketObj, current_tab => 'Ticket/Display.html?id='.$TicketObj->id, Title => loc("Ticket #[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &> % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@Actions, ARGSRef => \%ARGS, Ticket => $TicketObj); <& /Elements/ListActions, actions => \@Actions &> <& Elements/ShowUpdateStatus, Ticket => $TicketObj &> % $m->callback( %ARGS, Ticket => $TicketObj, CallbackName => 'BeforeShowSummary' );
<&| /Widgets/TitleBox, title => loc('Ticket metadata') &> <& /Ticket/Elements/ShowSummary, Ticket => $TicketObj, Attachments => $attachments &>
% $m->callback( Ticket => $TicketObj, %ARGS, CallbackName => 'BeforeShowHistory' ); <& /Ticket/Elements/ShowHistory , Ticket => $TicketObj, Tickets => $Tickets, Collapsed => $ARGS{'Collapsed'}, ShowHeaders => $ARGS{'ShowHeaders'}, Attachments => $attachments, AttachmentContent => $attachment_content &> % $m->callback( %ARGS, % Ticket => $TicketObj, % current_tab => 'Ticket/Display.html?id=' . $TicketObj->id, % CallbackName => 'AfterShowHistory', % ); <%ARGS> $id => undef $TicketObj => undef $ShowHeaders => 0 $Collapsed => undef <%INIT> $m->callback( TicketObj => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'Initial' ); my (@Actions, $Tickets); unless ($id || $TicketObj) { Abort('No ticket specified'); } if ($ARGS{'id'} eq 'new') { # {{{ Create a new ticket # Massage customer IDs into member links. my @cust_uris = map { /^(\d+)$/ && "freeside://freeside/cust_main/$1" } split(' ', $ARGS{'new-Customer'}); $ARGS{'new-MemberOf'} = join(' ', $ARGS{'new-MemberOf'}, @cust_uris); my $Queue = new RT::Queue( $session{'CurrentUser'} ); $Queue->Load($ARGS{'Queue'}); unless ( $Queue->id ) { Abort('Queue not found'); } unless ( $Queue->CurrentUserHasRight('CreateTicket') ) { Abort('You have no permission to create tickets in that queue.'); } ($TicketObj, @Actions) = CreateTicket( Attachments => delete $session{'Attachments'}, %ARGS, ); unless ( $TicketObj->CurrentUserHasRight('ShowTicket') ) { Abort("No permission to view newly created ticket #".$TicketObj->id."."); } # }}} } else { $TicketObj ||= LoadTicket($ARGS{'id'}); $m->callback( CallbackName => 'BeforeProcessArguments', TicketObj => $TicketObj, Tickets => $Tickets, ActionsRef => \@Actions, ARGSRef => \%ARGS ); if ( defined $ARGS{'Action'} ) { if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) { my $action = $1; my ($res, $msg) = $TicketObj->$action(); push(@Actions, $msg); } } $m->callback(CallbackName => 'ProcessArguments', Ticket => $TicketObj, ARGSRef => \%ARGS, Actions => \@Actions); $ARGS{UpdateAttachments} = $session{'Attachments'}; push @Actions, ProcessUpdateMessage( ARGSRef => \%ARGS, Actions => \@Actions, TicketObj => $TicketObj, ); delete $session{'Attachments'}; #Process status updates push @Actions, ProcessTicketWatchers(ARGSRef => \%ARGS, TicketObj => $TicketObj ); push @Actions, ProcessTicketBasics( ARGSRef => \%ARGS, TicketObj => $TicketObj ); push @Actions, ProcessTicketLinks( ARGSRef => \%ARGS, TicketObj => $TicketObj ); push @Actions, ProcessTicketDates( ARGSRef => \%ARGS, TicketObj => $TicketObj ); push @Actions, ProcessTicketCustomFieldUpdates(ARGSRef => \%ARGS, TicketObj => $TicketObj ); # If this fails due to required fields being empty, it will set # notes('RedirectToBasics'). push @Actions, ProcessTicketStatus( ARGSRef => \%ARGS, TicketObj => $TicketObj ); # XXX: we shouldn't block actions here if user has no right to see the # ticket, but we should allow him to see actions he has done unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { Abort("No permission to view ticket"); } if ( $ARGS{'MarkAsSeen'} ) { $TicketObj->SetAttribute( Name => 'User-'. $TicketObj->CurrentUser->id .'-SeenUpTo', Content => $TicketObj->LastUpdated, ); push @Actions, loc('Marked all messages as seen'); } } $m->callback( CallbackName => 'BeforeDisplay', TicketObj => \$TicketObj, Tickets => \$Tickets, Actions => \@Actions, ARGSRef => \%ARGS, ); # This code does automatic redirection if any updates happen. if (@Actions) { # We've done something, so we need to clear the decks to avoid # resubmission on refresh. # But we need to store Actions somewhere too, so we don't lose them. my $key = Digest::MD5::md5_hex( rand(1024) ); push @{ $session{"Actions"}->{$key} ||= [] }, @Actions; $session{'i'}++; my $url = RT->Config->Get('WebURL'); if ( $m->notes('RedirectToBasics') ) { $url .= 'Ticket/Modify.html'; } else { $url .= 'Ticket/Display.html'; } $url .= '?id=' . $TicketObj->id . "&results=" . $key; $url .= '#' . $ARGS{Anchor} if $ARGS{Anchor}; RT::Interface::Web::Redirect($url); } my $attachments = $m->comp('Elements/FindAttachments', Ticket => $TicketObj, Tickets => $Tickets); my $attachment_content = $m->comp('Elements/LoadTextAttachments', Ticket => $TicketObj); my %link_rel; if (defined $session{'tickets'} and ($ARGS{'Query'} or $session{'CurrentSearchHash'}->{'Query'})) { my $item_map = $session{'tickets'}->ItemMap; $link_rel{first} = "Ticket/Display.html?id=" . $item_map->{first} if $item_map->{$TicketObj->Id}{prev}; $link_rel{prev} = "Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{prev} if $item_map->{$TicketObj->Id}{prev}; $link_rel{next} = "Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{next} if $item_map->{$TicketObj->Id}{next}; $link_rel{last} = "Ticket/Display.html?id=" . $item_map->{last} if $item_map->{$TicketObj->Id}{next}; }