{{include file="header.html"}}
<div id="nav">
{{$idc.helpdesk}} :: {{$hesk_cat.name}}
</div>
<div class="table">

<table cellspacing="1">
<tr><td colspan="2">{{$ticket.subject}}</td></tr>
<tr><td class="row2" colspan="2">
<strong>{{$idc.ticket_id}}:</strong> {{$ticket.track_id}}<br />
{{$idc.time}}: {{$ticket.timeline|date_format:"%D"}}<br />
{{$idc.name}}: {{$ticket.fullname}}<br />
{{$idc.ip}}: {{$ticket.ip}}<br />
{{$idc.status}}: {{$ticket.status}}<br />
{{$idc.priority}}: {{$ticket.priority}}<br />
<strong>{{$idc.message}}:</strong><br />
{{$ticket.message}}
</td></tr>

{{foreach item=reply from=$replies}}
<tr><td class="row2" colspan="2">
{{$idc.time}}: {{$reply.timeline|date_format}}<br />
{{$idc.name}}: {{$reply.fullname}}<br />
{{$idc.ip}}: {{$reply.ip}}<br />
<strong>{{$idc.message}}:</strong><br />
{{$reply.message}}
</td></tr>
{{/foreach}}

<tr><td>{{$idc.reply}}</td></tr>
<tr><td class="row2" colspan="2">
<form action="" method="post">
<textarea name="message"></textarea><br />
<input type="submit" value="{{$idc.submit}}" />
<input type="hidden" name="action" value="hesk_ticket" />
<input type="hidden" name="step" value="reply" />
<input type="hidden" name="tid" value="{{$ticket.track_id}}" />
</form>
</td></tr>

<tr><td>{{$idc.settings}}</td></tr>
<form action="" method="post">
<tr><td class="row2" align="right" width="35%">
{{$idc.status}}</td><td class="row2">
<select name="status">
<option value="0" {{if $ticket.status_id eq "0"}}selected{{/if}} >{{$idc.status_0}}</option>
<option value="1" {{if $ticket.status_id eq "1"}}selected{{/if}} >{{$idc.status_1}}</option>
<option value="2" {{if $ticket.status_id eq "2"}}selected{{/if}} >{{$idc.status_2}}</option>
<option value="3" {{if $ticket.status_id eq "3"}}selected{{/if}} >{{$idc.status_3}}</option>
</select>
</td></tr>
<tr><td class="row2" align="right">
{{$idc.priority}}</td><td class="row2">
<select name="priority">
<option value="0" {{if $ticket.priority_id eq "0"}}selected{{/if}} >{{$idc.priority_0}}</option>
<option value="1" {{if $ticket.priority_id eq "1"}}selected{{/if}} >{{$idc.priority_1}}</option>
<option value="2" {{if $ticket.priority_id eq "2"}}selected{{/if}} >{{$idc.priority_2}}</option>
<option value="3" {{if $ticket.priority_id eq "3"}}selected{{/if}} >{{$idc.priority_3}}</option>
</select>
</td></tr>
<tr><td class="row2" align="right">
{{$idc.category}}</td><td class="row2">
<select name="cat_id">
{{foreach item=cat from=$cats}}
<option value="{{$cat.id}}" {{if $cat.id eq $ticket.cat_id}}selected{{/if}} >{{$cat.name}}</option>
{{/foreach}}
</select>
</td></tr>
<tr><td class="row2" align="center" colspan="2">
<input type="submit" value="{{$idc.submit}}" />
<input type="hidden" name="action" value="hesk_ticket" />
<input type="hidden" name="step" value="setting" />
<input type="hidden" name="tid" value="{{$ticket.track_id}}" />
</td></tr>
</form>
<!--
<tr><td>{{$idc.add_to_knowledgebase}}</td></tr>
<tr><td class="row2" colspan="2">
<input type="button" onclick="window.location='?action=hesk_nb_new&cid={{$hesk_cat.id}}&tid={{$ticket.track_id}}'" value="{{$idc.add_to_knowledgebase}}" />
</td>
</tr>
-->
</table>
</div>
<div id="pagebar">{{$pagebar}}</div>
{{include file="footer.html"}}