{{include file="header.html"}}

<div id="block_center">
<h3>{{$the_item.name}}</h3>
<h4>{{$hesk_cat.name}} :: {{$ticket.subject}}</h4>
<table border="1" width="50%">
{{if $ticket.knowledgebase}}
<tr><td colspan="2">
<strong>{{$idc.question}}</strong>
</td></tr>
{{else}}
<tr><th align="right">
{{$idc.ticket_id}}</th><td> {{$ticket.track_id}}</td></tr>
<tr><th align="right">
{{$idc.time}}</th><td> {{$ticket.timeline|date_format:"%D, %H:%M"}}</td></tr>
<tr><th align="right">
{{$idc.name}}</th><td> {{$ticket.fullname}}</td></tr>
{{if $ticket.email}}
<tr><th align="right">
{{$idc.email}}</th><td> {{$ticket.email}}</td></tr>
{{/if}}
<tr><th align="right">
{{$idc.ip}}</th><td> {{$ticket.ip}}</td></tr>
<tr><th align="right">
{{$idc.status}}</th><td> {{$ticket.status}}</td></tr>
<tr><th align="right">
{{$idc.priority}}</th><td> {{$ticket.priority}}</td></tr>
<tr><th align="right">
{{$idc.assign_to}}</th><td> {{$ticket.account}}</td></tr>
{{/if}}
<tr><td colspan="2">
{{$ticket.message}}</td></tr>
</table>


{{foreach item=reply from=$replies}}
<div class="listing">
{{if $ticket.knowledgebase}}
<strong>{{$idc.reply}}</strong>
{{else}}
{{$idc.time}}: {{$reply.timeline|date_format:"%D, %H:%M"}}<br />
{{$idc.name}}: {{$reply.fullname}}<br />
<strong>{{$idc.message}}:</strong>
{{/if}}
<br />
{{$reply.message}}
</div>
{{/foreach}}

{{if not $ticket.closed}}
<div class="form">
<h4>{{$idc.add_reply}} </h4>
<form method="POST" action="index.php" name="ticket">
{{$idc.message}} : *<br />
<textarea name="message" rows="5" cols="50"></textarea><br />

{{if not $client.id}}
{{$idc.name}} : *<input type="text" name="fullname" /><br />
{{/if}}
<input type="submit" value="{{$idc.submit}}" />
<input type="hidden" name="pass" value="{{$ticket.password}}" />
<input type="hidden" name="act" value="reply" />
<input type="hidden" name="curi" value="{{$the_item.curi}}" />
{{if not $ticket.knowledgebase}}
<input type="hidden" name="tid" value="{{$ticket.track_id}}" />
{{/if}}
</form>
</div>
{{/if}}
</div> <!-- end block_center -->

{{include file="footer.html"}}