<!--@subject [#{{var ticket.uid}}] Ticket created: {{var ticket.title}}@-->

<style type="text/css">
body,td { color:#2f2f2f; font:11px/1.35em Verdana, Arial, Helvetica, sans-serif; }
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<div style="font:11px/1.35em Verdana, Arial, Helvetica, sans-serif;">
    <table cellspacing="0" cellpadding="0" border="0" width="98%" style="margin-top:10px; font:11px/1.35em Verdana, Arial, Helvetica, sans-serif; margin-bottom:10px;">
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            <td align="center" valign="top">

                <table cellspacing="0" cellpadding="0" border="0" width="650">
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                        <td valign="top">
<p><strong>Dear {{var ticket.customer_name}}</strong>,<br/>
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.
</p>
<p style="border:1px solid #BEBCB7; padding:13px 18px; background:#F8F7F5; line-height: 20px;">
<strong>Ticket ID:</strong> {{var ticket.uid}}<br />
<strong>Title:</strong> {{var ticket.title}}<br />
</p>
<p>


</p>

<p>
<strong>With best regards,<br />
{{var department.name}}</strong>
</p>

<br/>

{{var ticket.getCustomerUrlHtml()}}


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            </td>
        </tr>
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</div>

