| AJS 4.x
Manual | Note! This Manual is for the "Windows authentication" version, which is designed to work with existing Windows server or Active Directory accounts and Windows authentication. If you want to create accounts by yourself and store their credentials in your own HTTP Commander XML database, you need to download the "Forms authentication" version! This Manual is for the Windows authentication version only! | Web file manager Free Installation assistance Manual Home page

Online support and remote access

Here you can find information about how to get immediate help via the easy remote access tool, email or Skype.
Our support team can help you to install the application or to fix a problem. It is free, available in real-time, and you can watch our actions on the screen.
You only need 1 minute to create remote access for support staff. This is very easy and secure (doesn't require you to manage permissions or to open ports, etc.) Also you can get help via instant messenger.

- Creating remote access via TeamViewer
- Creating remote access via Windows Server built-in features (Windows remote desktop)
- Online help via instant messengers

How to create remote access to your server via TeamViewer:

- Contact support via one of instant messengers :
  Via browser: Click the button:
  Via Skype: Our id is "support@element-it.com"
- Download great free for trial TeamViewer Quicksupport utility http://www.teamviewer.com/download (~3 MB).
- Run TeamViewer and in the first dialog select Usage: Run. Accept license agreement and then click Next.
- Now you can see your session ID and password:
- Use instant messengers to pass TeamViewer ID and password. Don't send it via email because there is no guaranty that your message will be processed immediately. It may take more than half a day before someone reads your letter. By that time you'll likely close TeamViewer and the credentials will be useless.
- Watch your display screen while our support staff helps you to install the application and set it up. You can use your mouse and your help will be needed to type passwords, etc.

Creating remote access via Windows Server built-in features (Windows remote desktop)

- For Windows 2008 and 2012:
  - Configure remote desktop (video screencast)
  - Configure firewall (video screencast) Note! If you need to know our IP then use "95.86.206.147"
- For Windows 2003:
  - Configure remote desktop (video screencast)
  - Configure firewall (video screencast) Note! If you need to know our IP then use "95.86.206.147"

Online help via instant messengers:
Via browser: Click the button:
Email (not instant!): support@element-it.com